Note to International Customers- For warranty and repair service outside of the USA, please send your product directly to your countries authorized Arc Audio distributor for your service needs. As a customer you do have the option to send your product directly back to the factory in the USA but you will be responsible for all shipping costs, taxes, and duties to and from the USA. Return shipping charges and fee's must be paid by Credit Card with a signed credit card authorization form prior to the return shipment.
ARC AUDIO WARRANTY AND ARC AUDIO warrants all new products against defects in material and workmanship for a period of ONE (1) YEAR from the original date of purchase from an AUTHORIZED ARC AUDIO RETAILER. This warranty is not transferable and applies only to the original retail purchaser of the product from an authorized ARC AUDIO retailer. Upon inspection by ARC AUDIO should services be necessary under this warranty for any reason due to manufacture defects ARC AUDIO will, at its sole discretion, repair or replace the defective product with new or similar conditioned product at no charge. THIS WARRANTY DOES NOT COVER INSTALLATION OR DAMAGE RESULTING FROM ACCIDNT, MISUSE, ABUSE, IMPROPER WIRING, OPERATION OUTSIDE OF UNIT OUTSIDE OF MANUFACTURES SPECIFICATIONS, OR AGAINST INSTRUCTIONS IN OWNERS MANUAL. IN ADDITION ANY PRODUCT THAT HAS BEN OPENED, TEMPERED WITH OR MODIFIED, OR IF ANY SERIAL NUMBERS HAVE BEEN REMOVED OR ALTERED WILL NOT BE COVERED BY ANY PART OF THE MANUFACTURES WARRANTY. All warranty returns should be sent to ARC AUDIO freight prepaid and must be accompanied by proof of purchase (a copy of the original sales receipt). Direct returns from consumers or non-authorized retailers will be refused unless specifically authorized by ARC AUDIO with a valid return authorization number. All warranty returns must be packed in original packaging and be accompanied by a copy of the original printed sales receipt. Product damaged in shipment due to improper packaging will not be covered under this warranty and the customer or retailer will be charged full cost to repair the specific piece of product back to a like new or similar condition. In no event will ARC AUDIO be liable for incidental, consequential, or other damages resulting from the use of this product, this includes but is not limited to, damage of hearing, property or person, damage based upon inconvenience or on loss of use of the product, and to the extent permitted by law, damages for personal injury. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state. This warranty applies to products sold and used in the United States of America. In all other countries please contact your distributor. For all international warranty returns from outside of the united states, the sender/owner will be responsible for "ALL" return shipment fee's. This includes shipping cost, customs fee's, duties, local and government import/export tax's, broker's fee's and any other misc. fee's that could be added by your local government or other international agencies. All non USA product warranty service requests should be made thru the nearest local authorized distriburtor to your location. International warranty shipments will not be accepted without a proper return authorization number. The following are examples of what is not covered under Arc Audio’s warranty policy-
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