When you're knee-deep in a tune, chasing a noise issue, or sorting out system behavior under pressure—support matters. ARC Audio’s Advanced Technical Support isn’t outsourced, scripted, or delayed. It's real, experienced professionals standing beside you (virtually or by phone), ready to help you finish the job—fast and with confidence.

Every member of our support team is based in the U.S. and trained well beyond basic DSP use. Many are competition-level tuners, multi-platform DSP experts, and the very engineers responsible for designing the products you're working with. From setup walkthroughs to troubleshooting complex integration issues, you're speaking directly with the people who understand your system inside and out.

The built-in “Get Support” feature in DNA Software sends your DSP file, device info, PC specs, and configuration data directly to our team—eliminating the guesswork. We can diagnose remotely, replicate the issue, and even connect to your computer for hands-on support via secure remote access.

Going further, ARC’s proprietary DSP logging protocol captures every digital detail—EQ moves, limiter behavior, channel routing, and more—so we can reproduce and resolve even the rarest edge-case issues. If something needs fixing, our in-house software, firmware, and hardware engineers can build a solution and deploy it—often within days, not months.

This is not your average tech support. This is professional-grade backup. Welcome to ARC Audio. To contact ARC Audio's Elite DSP support team, connect your PC to your ARC Audio DSP and click on the "Get Support" tab in the "Firmware" panel and then give us a call M-F at 209-543-8706 between the hours of 8am - 4:30 p.m. PST.